Bengel Bet's Privacy Policy — Your information is completely safe with us

1Introduction

Welcome to Bengel Bet. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how Bengel Bet collects, processes, and safeguards your personal information.

By accessing Bengel Bet through the website, mobile app, or any other channel, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please discontinue use of Bengel Bet and contact our support team.

This policy has been written in plain, easy-to-understand language with users in Bangladesh in mind. We believe in speaking directly, without resorting to complex legal jargon.

2Types of Data Collected

Bengel Bet collects several types of information from you. This data falls into two main categories:

A) Information You Provide Directly

Information you voluntarily provide when registering or transacting on Bengel Bet:

Data Type	Example	Necessity
Identity Information	Full name, date of birth, NID number	Mandatory
Contact Information	Email address, mobile number, postal address	Mandatory
Payment Information	Mobile Pay / Nagad / Rocket number	For Transactions
Verification Documents	NID, Passport, Driving License	For KYC
Account Information	Username, password (encrypted)	Mandatory

B) Automatically Collected Information

The following information is collected automatically while using the Bengel Bet platform:

• Device Information: Device type, operating system, browser version
• IP Address & Location: For geolocation purposes (down to city level)
• Usage Patterns: Pages visited, time spent, and bets placed
• Log Files: Server access logs, error records
• Cookies & Tracking Pixels: To improve the platform

3Purpose of Data Collection

Every piece of information Bengel Bet collects has a specific, legitimate purpose. We do not collect data beyond what is necessary.

Key Purposes

• Account Management: To ensure the security of registration, login, and your account
• Identity Verification (KYC): To verify age and identity in accordance with international law
• Financial Transactions:To process deposits, withdrawals, and bonus payouts
• Customer Support: To resolve your issues and answer your questions
• Platform Improvement: To improve the user experience
• Security: To prevent fraudulent activity and money laundering
• Marketing: To send you relevant offers and bonuses with your consent
• Legal Obligation: To meet the requirements of licensing authorities and regulatory bodies

4Cookies Policy

The Bengel Bet website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device that make your visit smoother and more personalized.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and keep core features running. These cookies cannot be disabled.
• Performance Cookies: To analyze how well the site is performing. This data is anonymous.
• Functional Cookies: To remember your preferences, such as language and theme.
• Targeting Cookies: To show you relevant offers based on your interests (with your consent only).

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain key features of Bengel Bet from working properly.

5Data Sharing & Disclosure

Bengel Bet does not sell your personal information. However, limited data may be shared with third parties in certain specific circumstances.

When and With Whom Your Information May Be Shared

• Payment Processors: Necessary information is shared with approved payment gateways — including Mobile Pay, Nagad, and Rocket — to process transactions.
• KYC Verification Services: With authorized service providers for identity verification
• Law Enforcement Agencies: In cases of court order or legal obligation
• Licensing Authority: For audits or reviews conducted by regulatory authorities
• Corporate Changes: In the event of a merger or acquisition (users will be notified in advance)

6Data Protection Practices

Bengel Bet has implemented industry-standard technical and administrative safeguards to protect your data. Our security framework operates across multiple layers.

Technical Security

• TLS 1.3 encryption for all data transfers
• Passwords are hashed and stored using the bcrypt algorithm
• Two-Factor Authentication (2FA) Support
• Automatic Session Timeout
• Real-Time Anomaly Detection System
• Firewall & DDoS Protection

Administrative Safeguards

• Only authorized personnel have access to user data
• Regular security training and audits
• All data access is logged
• Regular penetration testing conducted by third-party security experts

7Your Rights

Every registered user on Bengel Bet has several important rights regarding their personal information.

• Right to Access: To find out what information Bengel Bet holds about you, please submit a request to our support team.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: Under certain circumstances, you may request the deletion of your data (unless we are required to retain it by law).
• Right to Restrict Processing: You may request that the use of your data be restricted for specific reasons.
• Right to Opt Out of Marketing: You have the right to opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have a complaint about our Privacy Policy, contact our support team directly or appeal to the relevant licensing authority.

To exercise any of the rights above support@bengelbet.betto send us an email. Bengel Bet will respond within 30 business days.

8Data Retention Period

Bengel Bet does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

Data Type	Retention Period
Account & Identity Information	5 years after account closure (as required by law)
Transaction & Financial Records	7 years from the date of transaction
KYC Verification Documents	5 years after account closure
Customer Support Conversations	3 years after resolution
Marketing Communication Details	Effective immediately upon opt-out
Session Logs & Cookies	Up to 13 months

After the designated retention period, Bengel Bet securely deletes or anonymizes your data so you can no longer be identified.

9Contact & Updates

Bengel Bet reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you in advance via your registered email and post a notice on the website.

Our Commitment on Policy Changes

• Users will be notified at least 15 days before changes take effect
• A plain-language summary of changes will be provided
• Archived copies of previous policies are available upon request
• If you do not agree to the updated policy, you will have the option to close your account

Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team.

For more details about this Privacy Policy, please visit ourFAQ Also see Bengel Bet'sResponsible Gaming Policy also applies to you.